All orders are automatically processed via our secure merchant processor and sent for fulfillment / production as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed, sometimes we are unable to make changes free of charge after a certain point.

Accessorized, modified or customized cases are not cancellable as they are manufactured to customer specifications.  “Customized" is defined as the addition of any option, including but not limited to, hardware, custom foam, non-standard colors, stenciling / labeling, whether included in the product description or itemized by line. If you are unsure whether your case is stock or modified, you are encouraged to ask your salesperson. This policy does not apply to warranty issues, which may be returned for repair or rework only.

We strictly adhere to the following cancellation policies:

• If you cancel your order BEFORE it has been shipped, ALL ORDERS PURCHASED VIA CREDIT CARD WILL BE SUBJECT TO A 5% CANCELLATION FEE credit is issued once processed. Please note, custom or modified cases cannot be cancelled once in production.
  
  
  
• If you cancel your order AFTER it has been shipped, it will be subject to our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable restocking fees and shipping charges. Please note, custom or modified cases cannot be cancelled once in production.
  
  
  
• Orders which are REFUSED AT DELIVERY will be subject to all of the applicable fees listed above and must meet the requirements of our Return and Shipping Policies - including restocking fees, 5% cancellation charge, shipping charges and other applicable fees. Please note, custom or modified cases cannot be returned.
  
  
  
• ORDERS FOR CUSTOM PRODUCTS MAY NOT BE CANCELLED ONCE PLACED INTO PRODUCTION WITH THE FACTORY. Below is a detailed list of non-cancellable products:
  
  
  • Anvil Cases
  • Any Customized Product
  • Any Product with the Addition of an Accessory
  • Any Product that has been Stenciled
  • Calzone Cases
  • Cortec Products
  • Custom Foam / Interior Cushioning Systems
  • The following Pelican-Hardigg products are molded at time of order and are NON-CANCELLABLE:
    • Flangemount Rotomolded Containers
    • Grab N’ Roll Rotomolded Containers
    • DE Rackmount Cases
    • Laptop Cases
    • MAC Rackmount Cases
    • Mobile Armory Cases and Containers
    • Mobile Master Containers
    • Mobile Medical Cases and Containers
    • Personal Weapons Cases
    • ProRack Rackmount Cases
    • RADE Rackmount Cases
    • Single Lid Rotomolded Containers
    • SuperMAC Rackmount Cases
    • Tacti-Cool Mobile A/C Cases, Containers or Components
    • VersaFill Containers
    • Video/Plasma Cases
  • Zarges Cases
  
  
  

Please read our Terms of Sale in addition to our Cancellation, Shipping and Return Policies. Any inquiries regarding such policies should be directed to Root International, Inc. Customer Service: sales@cases2go.com.