The Brenthaven guarantee reflects the commitment to quality that goes into each and every Brenthaven product. Brenthaven cases come with our guarantee that this product is free from manufacturer's defects in material and workmanship for the life of the product. Rarely will a problem occur, but at any time during the life of the bag, if it is determined that the product is defective, Brenthaven will gladly repair or replace (at its option) your product, free of charge.

Brenthaven products are crafted from the highest quality components and manufactured according to our unsurpassed standards. However, our guarantee does not cover product damage resulting from abuse, misuse, unauthorized repair, improper handling, or airline damage. If such damage occurs in transit, you should file a claim with your carrier. Please remember that your contents are your responsibility.

This guarantee does not cover ordinary wear and tear. As with any luggage product, leather and component parts - particularly moving parts, extension handles, and wheels - will show wear over time. Eventually some components may need to be refurbished or replaced. For a minimal cost, we will be happy to repair your product or replace worn parts.

Contact Root International, Inc. Customer Service: sales@cases2go.com on all Brenthaven Warranty issues.

Return requests, other than Warranty claims, will be assessed and approved on a case by case basis due to differing manufacturer's return policies; Cases2Go and the Manufacturer reserve the right not to accept any product for return. Any approved return must be received in NEW condition and may be subject to a restocking fee of up to 35%, at the discretion of the manufacturer. Shipping charges are not refundable, and return shipping charges are the responsibility of the customer (except warranty returns).

Any authorized returns must have a pre-issued RMA number - call Customer Service at 813-265-1808 for instructions. Requests for a RMA number must be received by Cases2Go within seven (7) days of receipt of goods, with the exception of Warranty claims. All returned products must be properly packaged to prevent damage, preferably in the original shipping container. The factory will issue a UPS call tag for most Warranty returns; all other returns must be shipped prepaid and insured. The RMA number must be marked clearly on the outside of the shipping container. Any item(s), including those under Warranty, returned without a RMA Number will be refused.

Please refer to our Customer Service page for important information regarding our products. By placing your order online or via telephone you acknowledge you have read and understand our terms of sale, cancellation, shipping and return policies.