Briggs & Riley is committed to developing travelware products of superior design, performance and value. We pride ourselves on developing an ongoing, lifelong relationship with you, our consumer and Briggs & Riley spokesperson. Due to our extreme confidence in our products and our insatiable desire to deliver only the highest level of service, we have created the most consumer-friendly warranty in the travelware industry.

If your Briggs & Riley bag is ever broken or damaged, even if it was caused by an airline, we will repair it free of charge. Simple as that! Just give Briggs & Riley a call at 888.HMB.BAGS and they will give you all the information that you need to bring or ship your bag to an Authorized Repair Center. You can also find an Authorized Repair Center on the Briggs & Riley website. Please note that you are responsible for any freight charges incurred when shipping your bag to a repair center.

Briggs & Riley's "Simple as that" warranty will cover the repair of all functional aspects of your bag for life. Briggs & Riley will continue to repair your bag even if you decide to purchase a new Briggs & Riley product with the latest performance innovations. Naturally, the warranty does not cover cosmetic wear or cleaning, nor does it cover the replacement of lost or stolen bags and/or its content.

Contact Root International, Inc. Customer Service: sales@cases2go.com on all Briggs & Riley Warranty issues.

If your bag or its contents are damaged by an airline and you wish to hold them responsible, we suggest that you file a claim with the carrier before leaving the airport. If you choose not to do this and instead wish for us to repair your bag, we will be happy to do so at no charge.

To find the Authorized Repair Center nearest to you, call the Briggs & Riley Customer Service Department at 888.HMB.BAGS (462.2247) and they will give you instructions on how to get your bag repaired

Return requests, other than Warranty claims, will be assessed and approved on a case by case basis due to differing manufacturer's return policies; Cases2Go and the Manufacturer reserve the right not to accept any product for return. Any approved return must be received in NEW condition and may be subject to a restocking fee of up to 35%, at the discretion of the manufacturer. Shipping charges are not refundable, and return shipping charges are the responsibility of the customer (except warranty returns).

Any authorized returns must have a pre-issued RMA number - call Customer Service at 813-265-1808 for instructions. Requests for a RMA number must be received by Cases2Go within seven (7) days of receipt of goods, with the exception of Warranty claims. All returned products must be properly packaged to prevent damage, preferably in the original shipping container. The factory will issue a UPS call tag for most Warranty returns; all other returns must be shipped prepaid and insured. The RMA number must be marked clearly on the outside of the shipping container. Any item(s), including those under Warranty, returned without a RMA Number will be refused.

Please refer to our Customer Service page for important information regarding our products. By placing your order online or via telephone you acknowledge you have read and understand our terms of sale, cancellation, shipping and return policies.