Select styles may be purchased on our online store.
Please read our terms of sale in addition to our cancellation, shipping and return policies. Any inquiries regarding such policies should be directed to Root International, Inc. Customer Service: firstname.lastname@example.org.
REQUEST A QUOTATION
To request a quotation, please use our Quotation Request forms or email email@example.com to submit your requirements. Our sales team will email your formal quotation within 24 hours. Please note, in the event of high sales volume - processing time may take up to 48 hours. For urgent requests please contact our sales department at 800-636-1690.
Quotations are valid for a minimum of 30 days. PLEASE REVIEW YOUR QUOTATION CAREFULLY BEFORE ORDERING ANY CASES to insure that all dimensions, colors and options are correct. We accept no returns due to incorrect dimensions, Model and/or Part Number supplied by customer. Please note that equipment dimensions obtained from web sites many times are inaccurate; we recommend that our customers verify all web dimensions physically. Orders for custom cases may not be cancelled once placed with the factory.
Terms are Net Prepaid on all orders - we accept MasterCard, VISA, American Express and Discover issued within the United States. Credit card payment is not accepted for international orders.
Payment also may be made by Wire Transfer, please contact our sales office at 800-636-1690 for detailed instructions. Personal checks are also accepted however must clear prior to shipping of stock items or production of custom cases.
Please include all necessary details and be sure to include your phone number so we may contact you with any questions. Your order must include:
- Quantity and Part Number of each item
- Color of each item - Default color is Gray, unless ProRack or Pelican-Storm Case, then default color is Black. BlackBox containers are only available in Black.
- Shipping Instructions
- Special Instructions
Shipments to the following states may be subject to State Sales Tax: AL, CA, CT, FL, GA, IN, MA, NY, and TX. Tax Exempt customers in taxable States must fax signed Exemption Certificate at time of order to avoid being charged Sales Tax.
ORDERING VIA CREDIT CARD
If you have a valid Quotation and would like to proceed with your order, please follow one of the following procedures:
- By Phone: Call our Sales Department at 800-636-1690. Please provide a valid quotation number and complete credit card information.
- By Fax: Please provide a valid quotation number and complete credit card information. Please include all necessary details and be sure to include your telephone number so we may contact you with any questions.
- By Email: Email your request to firstname.lastname@example.org. Please provide a valid quotation number and telephone number. DO NOT email your credit card or bank account number - a Sales Representative will contact you by phone for your account information. Cases2Go is not responsible for account numbers transmitted to us via unsecured email.
Please Note: All orders placed via credit card will be subject to our Cancellation Policy.
A complete invoice and charge form will emailed to you for your approval and signature. Your order will be processed after receipt of sign charge form. Please fax to 813-264-1975.
ORDERING VIA PURCHASE ORDER
Credit terms are available to qualified Government entities and established customers; Terms are Net 30 days. New customers wishing to establish credit terms should fax or email their references to the attention of the Credit Manager. Finance charges equal to 1.5% of any unpaid balance will be assessed after 30 days.
A written Purchase Order is required and must specify FOB Origin unless quotation includes destination terms.
Government Entities may order with Purchase Order or Award, pleas fax complete signed order to 813-264-1975. GSA Orders, please refer to our Government Sales page for details and instructions.