All products sold by Root International, Inc. / Cases2Go are covered by the manufacturer's Limited Warranty against defects in materials and workmanship. Copies of individual Warranties may be found on the Product's web page.
Return requests, other than Warranty claims, will be assessed and approved on a case by case basis due to differing manufacturer's return policies; Cases2Go and the Manufacturer reserve the right not to accept any product for return. Any approved return must be received in NEW condition and may be subject to a restocking fee of up to 35%, at the discretion of the manufacturer. Shipping charges are not refundable, and return shipping charges are the responsibility of the customer (except warranty returns).
Any authorized returns must have a pre-issued RMA number - call Customer Service at 813-265-1808 for instructions. Requests for a RMA number must be received by Cases2Go within seven (7) days of receipt of goods, with the exception of Warranty claims. All returned products must be properly packaged to prevent damage, preferably in the original shipping container, and must be received by the factory within (25) days of the original delivery date. The factory will issue a UPS call tag for most Warranty returns; all other returns must be shipped prepaid and insured. The RMA number must be marked clearly on the outside of the shipping container.
Any item(s), including those under Warranty, returned without an RMA Number or received after the (25) day authorized return period will be refused. All exchanged merchandise will be shipped and applicable credits will be issued upon receipt and inspection of returned merchandise, unless otherwise authorized.
The following stock / unmodified products may be returned for exchange or refund provided the product is unused, in perfect condition and has the original packing materials:
- Briggs & Riley
- Chief Manufacturing
- F/Xpress Gig Cases
- Kendall Howard
- Middle Atlantic (Non-Custom Parts)
- Pelican Cases (Non-Modified)
- Pelican-Hardigg BlackBox Rackmount Containers
- Pelican-Hardigg Footlockers or Field Desks
- Pelican-Hardigg “Quick Ship” Sizes (Non-Modified)
- Pelican-Hardigg Skid Mates
- Pelican-Storm Cases (Non-Modified)
- Platt Luggage
- RackIt Products (within 20 days from date of shipment)
- SKB Cases (Non-Modified)
- ZARGES "Quick-Ship" Cases (Non-Modified)
- ZERO Aluminum (Non-Modified)
- ZERO Halliburton
Due to the custom nature of most of our products, the following products are constructed to customer specifications at time of order and are NON-RETURNABLE / NON-CANCELLABLE:
- Anvil Cases
- Any customized product
- Any volume order (Greater than 10 cases), unless approved by management, provided that it meets requirements of a returnable product
- Calzone Cases
- Carbon Armor™ Cases
- Cortec Products
- Custom Foam / Interior Cushioning Systems
- The following Pelican-Hardigg Cases and Containers that are molded at time of order
- Flangemount Rotomolded Containers
- Grab N’ Roll Rotomolded Containers
- DE Rackmount Cases
- Laptop Cases
- MAC Rackmount Cases
- Mobile Armory Cases and Containers
- Mobile Master Containers
- Mobile Medical Cases and Containers
- Personal Weapons Cases
- ProRack Rackmount Cases
- RADE Rackmount Cases
- Single Lid Rotomolded Containers
- SuperMAC Rackmount Cases
- Tacti-Cool Mobile A/C Cases, Containers or Components
- VersaFill Containers
- Video/Plasma Cases
- RackIt Products (After 20 days from date of shipment)
- ZARGES Cases
- ZERO Plastic Cases
Accessorized, modified or customized cases are not returnable as they are manufactured to customer specifications. “Customized" is defined as the addition of any option, including but not limited to, hardware, custom foam, non-standard colors, stenciling / labeling, whether included in the product description or itemized by line. If you are unsure whether your case is stock or modified, you are encouraged to ask your salesperson. This policy does not apply to warranty issues, which may be returned for repair or rework only.
PLEASE REVIEW YOUR QUOTATION CAREFULLY BEFORE ORDERING ANY CASES to insure that all dimensions, colors and options are correct. All stated outside dimensions are estimates only - differences between estimated and actual outside dimensions are not covered under warranty and are not cause for return. Please note that equipment dimensions obtained from web sites many times are inaccurate; we recommend that our customers verify all web dimensions physically.
All orders placed via Credit Card are subject to the terms our Cancellation Policy. Orders may not be cancelled once placed into production with the factory. Please note, If you cancel your order AFTER it has been shipped, it will be subject to our return policy in addition to applicable cancellation fees. Please refer to our Cancellation Policy for additional details.