Frequently Asked Questions

The dimensions listed in the product description will indicate whether the measurements provided are for the inside dimensions of the case (ID) or the overall outside dimensions of the case (OD), unless the description states “Foam to Foam,” which indicates the dimensions of the foam cavity if applicable.

Most of our cases are fabricated at time of order. Slight variances of up to 1/8" on foam cavity final dimensions are normal and within industry tolerances; therefore, dimensions are stated as “Estimated.”

For more information on measuring cases, please visit "How To Measure A Case".

In addition to transit time required by the shipping carrier, delivery times can vary based on stock availability, custom requirements, and factory production times. Please see our Factory Lead Times section to help determine the time required to ship your product.

In most situations, you may select an expedited level of service to meet your delivery requirements.

Yes. We carry an assortment of NSN cases. Please enter your NSN number into the search field exactly as formatted with dashes included, for example: 8145-01-540-4437.

You may also request a quotation for NSN cases by visiting our quote request form.

Yes. We distribute several lines of transit and shipping containers which conform to MILSPEC requirements such as MIL-STD 810. Please contact our sales specialists with your Mil-Spec requirements.

Case weights will vary from product to product. Please note, the weights and dimensions specified in product descriptions do not include additional options added to your order.

For example, rotomolded single lid cases list the weight and outside dimensions without additional options such as casters.

No. There is an additional cost for most options. If purchasing the product through our online store, the options will be listed as “+ $10.00” or “Add $10.00.” The base price of the product and options will be itemized in the shopping cart.

Please note, you may not remove an option from the product once placed in the cart. You must remove the item and re-add the product with the correct options.

Selecting your rackmount case will depend on a number of factors including shock and vibration rating, equipment weight, equipment depth, as well as transport and environmental requirements.

Our design staff will be happy to assist you in configuring a rackmount case to meet your exact needs.

For more information on rackmount cases, please click here.

A standard rack space is approximately 1.75 inches (4.4445 cm) in height. Standard EIA rackmount width is 19 inches (48.26 cm). Rack spaces are commonly referred to as a “U,” such as a “5U Rack Case” or “3U Rack Drawer.”

For more information on rackmount cases, please visit "Rackmount Cases 101" to learn more.

Yes. Cases2Go has many resources available for custom labeling at an additional charge. Custom product labels, engraving, embossing, and embroidery are some of your choices, depending on the material of your case.

Anvil cases include complimentary stenciling on up to two sides with up to 4 lines. Please contact your sales specialist with your requirements.

Yes. Quantity pricing is available for most case lines. Most quantity discounts begin at a quantity of 10 but will vary by manufacturer.

Government and Military pricing is available for qualified buyers. Government orders may also be placed through GSA Advantage. Please see our Government Sales page for further details.

Please contact a case sales specialists with your requirements.

You may contact our sales department at Cases2Go Sales with your requirements.

To place your request online, products stating “Quote” may be added to your cart with selected options or you may use the Request a Quote link at the top of this page.

Our sales team will respond via email with your formal quotation within 24 hours. In the event of high sales volume, processing time may take up to 48 hours.

No. Airtight and watertight features vary by product line.

As a general rule, injection molded cases such as Pelican™ Storm Case™, Pelican™ Protector™, and SKB cases feature a pressure relief valve and o-ring to create a watertight and airtight seal.

Pelican-Hardigg™, SKB, and ZERO rotomolded containers such as single lid sizes and rackmount cases require a pressure relief valve and closed-loop gasket. Pelican containers come standard with an open-loop gasket without a PRV unless an airtight or watertight seal is specifically requested.

Anvil and ZARGES cases are classified as water-resistant containers and will require additional options to achieve an airtight and watertight seal.

Colors applicable to each product will be listed in the product description. Depending on the type/manufacturer of case, additional colors may be available for a minimum quantity or color charge.

Yes. Custom case sizes are available for a minimum quantity. Please contact a case sales specialist with your requirements.

Catalogs are available through each manufacturer's web page. For more information on requesting literature, please contact us.

The product description for laptop cases and containers will indicate the dimensions of each laptop the case will accommodate or will indicate a compatible screen size.

Different airlines have different size restrictions. The general rule of thumb is 45 linear inches (length + width + depth) with a maximum of 40 pounds for carry-on. Most checked baggage is limited to 62 linear inches (length + width + depth) with a maximum of 50 pounds.

For a summary of airline baggage policies, see our Travel Guidelines section and contact your airline to confirm their current policies.

Our design staff will be happy to help you find cases that meet carry-on or luggage restrictions.

Laptop cases described as “X-Ray Friendly” allow your laptop computer to remain inside the case during airline security checkpoints. However, screening officers may still request that your laptop be removed for inspection at their discretion.

A bag or sleeve meets checkpoint-friendly guidelines if it provides a clear, unobstructed x-ray image of the laptop computer. In practice, this means that power cords, zippers, and buttons must not interfere with the x-ray image.

All shipments must be inspected prior to signing the carrier’s freight bill. In the event of damage, do not refuse the shipment. Advise the delivery person that you wish to log an exception on the Bill of Lading or Delivery Receipt for the package(s).

A freight damage claim must be made with the carrier. Please see our Shipping Policy for complete details.

Please refer to our Return Policy for full text of our return policies and applicable products.

Copies of individual warranties may be found on the manufacturer’s web page. Please visit our Warranty Terms page for a consolidated directory of manufacturer warranties.

Our hours of operation are Monday through Friday, 8:00 am – 4:00 pm. Our offices are closed on most Federal Holidays.

Our corporate office is located in the city of Tampa, near the University of South Florida. Our sales representatives are available for site visits throughout the Tampa Bay Area. Please call 813-513-9910 to schedule an appointment.

Our mailing address is:

4910 Creekside Drive, Suite B
Clearwater, Florida 33760

Do you need accessory compartments in your case?

Are casters required?

Will you need to lock your case?

Do you prefer a pad-lock, keylock, or combination lock?

How portable will you need your case to be? Will there be an outside dimensional restriction? How will you be transporting your case, such as wheeled or via forklift? Will the case travel by car, van, plane, or truck?

Most standard doorways are limited to 32” left to right.

You may want to consider an aluminum or XLT construction for air transport, as additional weight charges may apply for heavier loads.